At b8ta, we take pride in our retail team’s ability to become experts on every product carried in our stores. We need your help to ensure our teams are properly trained on every aspect of your product/s!
How we manage product training:
b8ta uses an LMS (learning management system) to manage training content on every product we sell at b8ta. These modules train our teams, use assessments as needed to test retention, and are available before and after the product launch. It is extremely important that you provide training content, so we can best prepare our b8ta Testers for the launch of your product.
What you can do to support training:
As soon as you are contracted for a next month launch - Provide b8ta Training with your training documentation ASAP. Please provide documents by the 24th of the month prior to your launch date to ensure timely review by store employees.
• Accepted file types: AVI, WMV, MPG, MOV, FLV, M4V, MP4, PPT, PPTX, PDF, MP3, ZIP, DOC, DOCX, SWF
On-going after product launch:
If your product has any significant updates or changes, provide updated materials. These can include new marketing tools, videos, firmware updates, new features, etc.
The documentation you provide will be what our b8ta Testers receive either directly or through b8ta created modular training. This information will be provided by the b8ta Training department for their immediate review to prepare for your product’s launch. Our stores are filled with open-boxed highly technical and innovative products. When completing the following training items, please be thoughtful of the entire demo experience.
Specifically, if a customer is engaged by an employee, WHAT types of questions do they ask the customer, WHO is the product for, and HOW you would like them to assist the customers in the demo process.
Training Slides: We will provide you with a Training Template deck. Please be as thorough as possible when filling this out and feel free to add material, photography, and content as you feel is necessary for the demo experience of your product. This template is only designed for guidance, feel free to make it your own.
Training Video/s: To some, this may be intimidating, however showing how your product works is one of the best ways for knowledge retention. This can be done using your iPhone or any other Video equipment you have.
If you already have videos, please provide the VIMEO or YOUTUBE links so we can embed them in our LMS.
If you create one, provide your compressed file (MOV, MP4, AVI, WMV, FLV, M4V).
Product Types and Guidance:
Apparel: If you are choosing to place your Apparel in b8ta, it is likely your innovation lies in the design, materials, sustainability, add-ons, features, etc. Please be sure to provide close-up imagery on any special features and specs on each apparel item.
Beauty: If you are choosing to place your beauty products in b8ta, it is likely your innovation lies in its ingredients, sustainability, target customer, medicinal benefits, etc. Please be sure to provide specifically how and where on the body you would like your beauty product to be demoed. Videos are great for helping b8ta testers on demoing beauty products.
Health/Hygiene: If you are choosing to place your health supplement or hygienic product in b8ta, our b8ta testers may not be able to have an actual “demo” with the customer. Please be sure to provide all the health benefits, ingredients, target customers, cool factors, etc.
Gadgets or Hardware: If you are choosing to place your technical device or “gadget” in b8ta, its likely something that is innovative in its concept, design, benefits, features, target customer, etc. Please be sure to provide technical specifications, any battery information, warranties, accolades/reviews, what comes in the box, etc. We have additional helpful items in the training deck provided.
Thank you for partnering with b8ta and we look forward to seeing your products in our stores!
Publish: JUN 12 2019